Policies

 

Item Returns
If you want to return a physical item, you can ship the item in unopened, unused condition back to Wallin's Dive Center for a full refund, less any applicable shipping costs. For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return.

Items that are not eligible for return include:
Opened items
Items not in the same condition as sold
Courses
Instruction
Electronic Downloads
Photos
Print Products
Certification Cards
Wallin's Gift Cards
eLearning and online training
Clearance items purchased from the Wallin's Dive Center on eBay
Final sale items from our online store (wallinsdivecenter.com)
Any items purchased prior to June 1st, 2012 (New Ownership)

To ship your return item(s) to Wallin's Dive Center email returns@wallins.com for a "Return Authorization Number" (RA#) to include with your shipment.

Once RA# is received, ship the item(s) with the RA# printed on the box to:
Wallin's Dive Center
1913 Broadway
Alameda, CA 94501

Once we receive the item(s), we will issue a refund and send you a Return Receipt confirmation email.

Private Instruction
Reservation dates for private classes may be held as a courtesy for up to 10 days without deposit but priority will be given to deposited reservations in the event of multiple requests for the same date.

A 25% non-refundable deposit is required to confirm your reservation and the balance is due a minimum of 10 days prior to the first date of instruction.

We will endeavor to notify clients when a payment is due but reserve the right to cancel any confirmed reservation without notice and without refund on any account that is past due. Cancellations received 9 months or more prior may be transferred to a new booking without any loss of deposit. Note that transferred deposits may only be applied as a credit towards final payment.

Group Classes
Reservations for group classes require full payment at the time of booking.

Cancellations received 9 months or more prior may be transferred to a new booking without any loss of deposit. Note that transferred deposits may only be applied as a credit towards final payment.

Custom Designed Programs or Events
Custom designed instructional programs and events take significant time to develop. A 25% non-refundable deposit is required to confirm your reservation and the balance is due a minimum of 30 days prior to the first date of instruction or date of the event. Cancellations received 9 months or more prior may be transferred to a new booking without any loss of deposit. Note that transferred deposits may only be applied as a credit towards final payment.

Travel
Each of our trips is unique and so are their deposit, payment, and cancellation policies. Please contact us at travel@wallins.com for more information on the policy for the trip you have questions about. We highly recommend the purchase of trip insurance for all travel.

Payments and Deposits
We will endeavor to notify clients when a payment is due but reserve the right to cancel any confirmed reservation without notice and without refund on any account that is past due.

Promotional offers or discounts require full payment at the time of booking and are non-refundable. Changes may be accommodated at the discretion of management.

Scheduling Changes

Once dates and times are confirmed by both Wallin's Dive Center and the customer any changes are subject to additional fees. Diving is a performance-based activity. If additional time is required to perform to the industry, training agency and instructor's standards additional pool/academic sessions will be booked at a rate of $200 per session for private instruction. Both private and group lesson students also have the option to enter a group class that has availability at no charge if the instructor decides the student needs additional work to meet these performance requirements.

If a student alters the schedule of private lessons for any non-performance based reason a $200 per session plus any expenses such as nonrefundable hotels will be charged. If a student alters the schedule of a group lesson for any non-performance based reason a flat $100 fee plus any expenses such as nonrefundable hotels will be charged, and the student can either finish with private lessons and pay the difference or join a later group class with availability. In cases of a proven injury or illness the non-expense fees may be waived or other arrangements may be considered on a case-by-case basis.

Acts of Nature: If a Wallin's Dive Center staff member cancels a scheduled event because of safety concerns or extreme weather, students may join any later class that has available space at no charge or apply monies paid toward private instruction.

This scheduling change policy does not apply to the swim school.

Privacy Policy

What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways: To personalize your experience. Your information helps us to better respond to your individual needs. To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company other than Wallin's Dive Center, Wallin's Swim School or Blu Endeavors for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To send periodic emails - The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent
By using our site and services, you consent to our privacy and other policies.

Changes to our Privacy and Return Policy
If we decide to change our Privacy or Return policy, we will post those changes on our website.

Contacting Us
If there are any questions regarding this privacy or return policy you may contact us at dive@wallins.com.